{"result":{"content":"Negative Bewertung: Onlineshop droht Kundin mit Strafanzeige - 20 Minuten<\/title><meta name=\"title\" content=\"Negative Bewertung: Onlineshop droht Kundin mit Strafanzeige\"\/><meta name=\"description\" content=\"Ein Onlineshop droht einer Kundin mit einer Strafanzeige, weil diese eine negative Bewertung auf Trustpilot hinterlassen hat. Der Grund: Die Kundin bem\u00e4ngelte die lange Lieferzeit und den schlechten Kundenservice.\"\/><meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-video-preview:-1, max-image-preview:large\"\/><link rel=\"canonical\" href=\"https:\/\/www.20min.ch\/story\/shopping-frust-onlineshop-droht-kundin-nach-negativer-bewertung-mit-strafanzeige-103299452\"\/><meta property=\"article:published_time\" content=\"2025-03-13T03:46:51.116Z\"\/><script type=\"application\/ld+json\">{\"@context\":\"http:\/\/schema.org\",\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@id\":\"https:\/\/www.20min.ch\/\",\"name\":\"Front\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@id\":\"https:\/\/www.20min.ch\/wirtschaft\",\"name\":\"Wirtschaft\"}},{\"@type\":\"ListItem\",\"position\":3,\"item\":{\"@id\":\"https:\/\/www.20min.ch\/story\/shopping-frust-onlineshop-droht-kundin-nach-negativer-bewertung-mit-strafanzeige-103299452\",\"name\":\"Negative Bewertung: Onlineshop droht Kundin mit Strafanzeige\"}}]}<\/script><meta property=\"og:type\" content=\"article\"\/><meta property=\"og:description\" content=\"Einsch\u00fcchterungsversuch oder Massnahme gegen Unterstellungen? Ein Rechtsexperte ordnet das Vorgehen eines Shops gegen Onlinekritik ein.\"\/><meta property=\"og:url\" content=\"https:\/\/www.20min.ch\/story\/shopping-frust-onlineshop-droht-kundin-nach-negativer-bewertung-mit-strafanzeige-103299452\"\/><meta property=\"og:title\" content=\"Negative Bewertung: Onlineshop droht Kundin mit Strafanzeige\"\/><meta property=\"og:locale\" content=\"de_DE\"\/><meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/20min\"\/><meta property=\"og:site_name\" content=\"20 Minuten\"\/><meta property=\"og:image\" content=\"https:\/\/media.20min.ch\/6\/image\/2023\/12\/22\/af4574a5-63a5-4084-ab28-20b5f0d45071.jpeg?auto=format%2Ccompress%2Cenhance&fit=crop&w=1200&h=675&rect=0%2C0%2C1200%2C799&fp-x=0.5&fp-y=0.5006257822277848&crop=focalpoint&s=81e4706bf4c4672f5a1ccebc336cb9be\"\/><meta property=\"og:image:width\" content=\"1200\"\/><meta property=\"og:image:height\" content=\"675\"\/><meta name=\"twitter:card\" content=\"summary_large_image\"\/><meta name=\"twitter:site\" content=\"@20min\"\/><meta name=\"twitter:title\" content=\"Negative Bewertung: Onlineshop droht Kundin mit Strafanzeige\"\/><meta name=\"twitter:description\" content=\"Einsch\u00fcchterungsversuch oder Massnahme gegen Unterstellungen? Ein Rechtsexperte ordnet das Vorgehen eines Shops gegen Onlinekritik ein.\"\/><meta property=\"twitter:image:src\" content=\"https:\/\/media.20min.ch\/6\/image\/2023\/12\/22\/af4574a5-63a5-4084-ab28-20b5f0d45071.jpeg?auto=format%2Ccompress%2Cenhance&fit=crop&w=1200&h=675&rect=0%2C0%2C1200%2C799&fp-x=0.5&fp-y=0.5006257822277848&crop=focalpoint&s=81e4706bf4c4672f5a1ccebc336cb9be\"\/><script type=\"application\/ld+json\">{\"@context\":\"http:\/\/schema.org\",\"@type\":\"NewsArticle\",\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.20min.ch\/story\/shopping-frust-onlineshop-droht-kundin-nach-negativer-bewertung-mit-strafanzeige-103299452\"},\"publisher\":{\"@type\":\"NewsMediaOrganization\",\"name\":\"20 Minuten\",\"url\":\"https:\/\/www.20min.ch\",\"email\":\"redaktion@20minuten.ch\",\"telephone\":\"+41(0)442486820\",\"sameAs\":[\"https:\/\/www.facebook.com\/20min\",\"https:\/\/twitter.com\/20min\",\"https:\/\/www.instagram.com\/20min.ch\",\"https:\/\/de.wikipedia.org\/wiki\/20_Minuten\"],\"ownershipFundingInfo\":\"https:\/\/www.20min.ch\/impressum\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\/\/www.20min.ch\/icons\/20min_de.png\",\"width\":144,\"height\":192}},\"headline\":\"Negative Bewertung: Onlineshop droht Kundin mit Strafanzeige\",\"alternativeHeadline\":\"Shopping-Frust: Onlineshop droht Kundin nach negativer Bewertung mit Strafanzeige\",\"description\":\"Ein Onlineshop droht einer Kundin mit einer Strafanzeige, weil diese eine negative Bewertung auf Trustpilot hinterlassen hat. Der Grund: Die Kundin bem\u00e4ngelte die lange Lieferzeit und den schlechten Kundenservice.\",\"articleBody\":\"Nach dem Onlinekauf folgt der \u00c4rger. News-Scout S.* kaufte ein Puzzle per Vorkasse mit A-Post. Doch als das Produkt nach f\u00fcnf Tagen noch nicht eintraf, versuchte die Leserin, den Onlineshop puzzle-welt.ch mehrmals per Mail und Telefon zu kontaktieren. \u00abLeider nahm niemand meinen Anruf entgegen, und ich erhielt keinerlei R\u00fcckmeldung\u00bb, sagt S. zu 20 Minuten. Nach neun Tagen erhielt sie eine Mail mit der Versandbest\u00e4tigung. Nochmals eine Woche sp\u00e4ter habe sie das Paket dann erhalten, insgesamt zweieinhalb Wochen nach dem Kauf. Die lange Lieferzeit habe sie ge\u00e4rgert. \u00abDoch inakzeptabel fand ich, dass der Kundenservice nicht erreichbar war\u00bb, sagt S. Sie hinterliess eine negative Bewertung auf Trustpilot. Dort schreibt sie, auf ihre Anfragen habe nie jemand geantwortet und bei der Kundenhotline nehme niemand ab. Die Firma hat dort einen Bewertungsschnitt von 2,6 von f\u00fcnf m\u00f6glichen Sternen. Weitere Kritiker bem\u00e4ngeln den \u00abnicht vorhandenen\u00bb Kundendienst. Beitrag l\u00f6schen, sonst droht Strafanzeige Doch nun meldete sich der Kundenservice bei ihr per Mail. Darin stand, sie verbreite falsche Informationen \u00fcber den Shop. Weiter heisst es: \u00abBitte l\u00f6schen Sie den Eintrag innert zehn Tagen und vermeiden Sie so eine Strafanzeige wegen Gesch\u00e4ftssch\u00e4digung. Nach Ablauf der Frist ohne Anpassung werden wir sofort Strafanzeige gegen Sie einreichen.\u00bb Sie h\u00e4lt das Vorgehen f\u00fcr fragw\u00fcrdig und will andere warnen. \u00abDas ist ein Einsch\u00fcchterungsversuch, mit dem man mich zum Schweigen bringen will.\u00bb Sie fragt sich, ob es \u00fcberhaupt erlaubt ist, dass Onlineshops ihre Kundinnen und Kunden unter Druck setzen, wenn diese \u00fcber ihre Erfahrungen berichten. Das sagt der Onlineshop-Betreiber 20 Minuten fragte beim Inhaber des Shops Didier Mosimann nach, warum er mit Strafanzeigen droht. Er sagt: \u00abWir gehen nur gegen Bewertungen vor, die nicht stimmen. Es gibt zum Teil schwere Anschuldigungen gegen uns, die unserem Gesch\u00e4ft schaden. Manche schreiben von Betrug, dabei haben wir geliefert. Dagegen m\u00fcssen wir uns wehren.\u00bb Bei der Kritik der Leserin sei es eine Unterstellung, dass bei Anrufen nie jemand abnimmt. \u00abWir waren vielleicht in diesem Moment nicht erreichbar, aber grunds\u00e4tzlich sind wir f\u00fcr die Kundinnen und Kunden da\u00bb, sagt Mosimann. Dass die Lieferung l\u00e4nger gedauert habe, liege am Lieferanten, darauf habe der Shop bei der Bestellung aber hingewiesen. Das sagt der Rechtsexperte Rechtsanwalt Severin Gabathuler von der Kanzlei Glaus Gabathuler sagt, dass mit der Kritik der Kundin keine strafbare Ehrverletzung vorliegt. In Betracht komme allenfalls eine Verletzung des Gesetzes gegen den unlauteren Wettbewerb, welches unter anderem Herabsetzungen durch unrichtige, irref\u00fchrende oder unn\u00f6tig verletzende \u00c4usserungen f\u00fcr strafbar erkl\u00e4rt. Damit eine Kritik unn\u00f6tig verletzend sei, bed\u00fcrfe es einer v\u00f6llig unsachlichen beziehungsweise unhaltbaren \u00c4usserung. Diese Schwelle sei nicht erreicht. Eine Verurteilung erscheine einzig denkbar, wenn die in der Rezension geschilderten Umst\u00e4nde nicht den Tatsachen entsprechen sollten. Dabei sei die Aussage, dass nie jemand beim Kundenservice abnimmt aufgrund des Kontexts nicht w\u00f6rtlich, sondern in dem Sinne zu verstehen, dass die Verfasserin bei mehreren Anrufversuchen niemanden erreichen konnte. Florent Thouvenin, Inhaber des Lehrstuhls f\u00fcr Informations- und Kommunikationsrecht an der Uni Z\u00fcrich, sagt: \u00abEntscheidend ist, dass die konkreten Angaben in einer Bewertung stimmen. Unzul\u00e4ssig sind dagegen unhaltbare Bewertungen und Beschimpfungen. *Name der Redaktion bekannt.\",\"image\":[],\"datePublished\":\"2025-03-13T04:46:51+01:00\",\"dateModified\":\"2025-03-13T04:46:51+01:00\",\"author\":[{\"@type\":\"Person\",\"name\":\"Fabian P\u00f6schl\"}],\"video\":[],\"keywords\":\"\",\"hasPart\":[{\"@type\":\"Collection\",\"image\":[{\"@type\":\"ImageObject\",\"ContentUrl\":\"https:\/\/media.20min.ch\/6\/image\/2023\/12\/22\/af4574a5-63a5-4084-ab28-20b5f0d45071.jpeg?auto=format%2Ccompress%2Cenhance&fit=max&w=1200&h=1200&rect=0%2C0%2C1200%2C799&fp-x=0.5&fp-y=0.5006257822277848&s=e3821c1a8486592a34d2fd3abe44d6f0\",\"caption\":\"Eine Kundin war unzufrieden mit dem Service eines Onlineshops.\",\"creditText\":\"20min\/Marco Zangger\"},{\"@type\":\"ImageObject\",\"ContentUrl\":\"https:\/\/image.20min.ch\/2025\/03\/12\/1a484e3e-6ea3-40d2-83b0-0e4207f23ad3.jpeg?auto=format%2Ccompress%2Cenhance&fit=max&w=1200&h=1200&rect=0%2C0%2C3423%2C2875&s=515889d10e6ee207b17f9c8b68c0532e\",\"caption\":\"Die Lieferung erhielt sie erst nach zweieinhalb Wochen, den Kundenservice erreichte sie nicht.\",\"creditText\":\"Sven Hoppe\/dpa\"},{\"@type\":\"ImageObject\",\"ContentUrl\":\"https:\/\/image.20min.ch\/2025\/03\/12\/fb2f49f5-6db2-4610-bf35-6952af288ac3.jpeg?auto=format%2Ccompress%2Cenhance&fit=max&w=1200&h=1200&rect=0%2C0%2C1170%2C972&s=7645eab5c50c09131a450c8f4c6ce275\",\"caption\":\"Dar\u00fcber schrieb sie auf Trustpilot.\",\"creditText\":\"Screenshot Trustpilot.com\"}]}],\"articleSection\":\"Wirtschaft\"}<\/script><meta name=\"next-head-count\" content=\"26\"\/><link rel=\"preconnect\" href=\"https:\/\/api.20min.ch\"\/><link rel=\"dns-prefetch\" href=\"https:\/\/api.20min.ch\"\/><link rel=\"preconnect\" 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style=\"justify-content:center;align-items:center;text-align:center;display:flex;height:100%;background-color:transparent\"><\/div><div class=\"layout_layout__yR_n_ layout_contentType__8IYJ_\"><div class=\"layout_content__6MprE\"><section class=\"sc-46060ef-0 WIfmU sc-91f9da13-0 jFqVIG\"><div class=\"sc-46060ef-1 pIKlK\"><a href=\"\/\" class=\"sc-46060ef-2 sc-46060ef-4 gJkAGz eeHRbX\">Front<\/a><span class=\"sc-46060ef-5 iIeaQS\">|<\/span><a href=\"\/wirtschaft\" class=\"sc-46060ef-2 sc-46060ef-4 gJkAGz eeHRbX\">Wirtschaft<\/a><span class=\"sc-46060ef-5 iIeaQS\">|<\/span><\/div><h1 class=\"sc-46060ef-3 sc-46060ef-6 csIspw egCqAn\">Negative Bewertung: Onlineshop droht Kundin mit Strafanzeige<\/h1><\/section><div class=\"ContentPage_contentPage__YqKjN\"><div class=\"ContentPage_insideFullTopPlaceholder__g16GO\"><div id=\"\/23178153471\/de-20minuten.ch\/inside-full-top\/wirtschaft\" data-ad-unit-id=\"\/23178153471\/de-20minuten.ch\/inside-full-top\/wirtschaft\" style=\"justify-content:center;align-items:center;text-align:center;display:flex;height:100%;background-color:transparent\"><\/div><\/div><div class=\"ContentPage_outsideRight__P0Uvf\"><\/div><article class=\"Article_article__sV3bX Article_siteAreaNews__Frmfx\"><header class=\"Article_header__ckSlm\"><div class=\"Article_elementPublishdate__qcso_\"><div class=\"sc-d721210-0 glCzFI\"><span>Publiziert<\/span><time dateTime=\"2025-03-13T04:46:51+01:00\" class=\"sc-d721210-1 ldCIcW\">13. M\u00e4rz 2025, 04:46<\/time><\/div><\/div><div class=\"Article_elementTitle__9QPjy\"><h2><span>Shopping-Frust<span class=\"visually-hidden\" aria-hidden=\"true\" role=\"presentation\">: <\/span><\/span>Onlineshop droht Kundin nach negativer Bewertung mit Strafanzeige<\/h2><\/div><div class=\"Article_elementLead__N3pGr\"><p>Einsch\u00fcchterungsversuch oder Massnahme gegen Unterstellungen? Ein Rechtsexperte ordnet das Vorgehen eines Shops gegen Onlinekritik ein.<\/p><\/div><div class=\"Article_elementAuthors__LsHcz\"><section class=\"sc-a49778d8-1 kNmdAC\"><div class=\"sc-a49778d8-0 cVViTd\"><div class=\"sc-3d7987c8-2 kbwEQu\"><div class=\"sc-b1f21c84-0 erNuh\"><a href=\"\/autoren\/40698374\/fabian-poschl\" class=\"sc-b1f21c84-2 egfiIF\"><img alt=\"Fabian P\u00f6schl\" src=\"https:\/\/media.20min.ch\/6\/image\/2024\/02\/09\/ef1406cd-7d98-4fde-8abe-90ca6b5144cb.jpeg?auto=format%2Ccompress%2Cenhance&fit=crop&w=400&h=400&rect=0%2C0%2C4000%2C3978&crop=faces&s=d47f8a9ff2112d9df1122dc0282cfecf\" class=\"sc-b1f21c84-1 iTOvpR\"\/><\/a><\/div><div class=\"sc-3d7987c8-0 cWecBK\"><dt class=\"sc-3d7987c8-3 dvBbZq\">von<\/dt><div class=\"sc-3d7987c8-5 hogmkW\"><a href=\"\/autoren\/40698374\/fabian-poschl\" class=\"sc-3d7987c8-8 fCLjyQ\"><dd class=\"sc-3d7987c8-4 kvzacp\">Fabian P\u00f6schl<\/dd><\/a><\/div><\/div><\/div><\/div><\/section><\/div><\/header><section class=\"Article_body__60Liu\"><div class=\"Article_elementSlideshow__fbaGO\"><\/div><div class=\"Article_element__Tq_1s\"><div type=\"typeInfoboxSummary\" class=\"sc-92253cc8-0 kGbdVO undefined Default\" data-testid=\"InfoBox\"><div class=\"sc-92253cc8-1 sc-92253cc8-2 bGBSLI duFusH\"><h3>Onlinekritik: Darum gehts<\/h3><div class=\"sc-92253cc8-3 hknAoe\"><svg width=\"1em\" height=\"1em\" class=\"sc-b8528708-0 fFsCws\"><use href=\"\/_next\/static\/media\/sprite.d5961885.svg#boomerang\"><\/use><\/svg><\/div><\/div><div class=\"sc-92253cc8-1 sc-92253cc8-4 bGBSLI lcCaqX elementList\"><ul><li><p>Eine Kundin beschwert sich \u00fcber lange Lieferzeiten und schlechten Kundenservice bei einem Onlineshop.<\/p><\/li><li><p>Nach ihrer negativen Bewertung auf Trustpilot droht der Shop mit einer Strafanzeige.<\/p><\/li><li><p>Ein Rechtsexperte sagt, dass die Kritik keine strafbare Ehrverletzung darstellt.<\/p><\/li><\/ul><\/div><\/div><\/div><div class=\"Article_elementTextblockarray__WNyan\"><p>Nach dem Onlinekauf folgt der \u00c4rger. News-Scout S.* kaufte ein Puzzle per Vorkasse mit A-Post. Doch als das Produkt nach f\u00fcnf Tagen noch nicht eintraf, versuchte die Leserin, den Onlineshop puzzle-welt.ch mehrmals per Mail und Telefon zu kontaktieren.<\/p><\/div><div class=\"Article_elementTextblockarray__WNyan\"><p>\u00abLeider nahm niemand meinen Anruf entgegen, und ich erhielt keinerlei R\u00fcckmeldung\u00bb, sagt S. zu 20 Minuten. Nach neun Tagen erhielt sie eine Mail mit der Versandbest\u00e4tigung. Nochmals eine Woche sp\u00e4ter habe sie das Paket dann erhalten, insgesamt zweieinhalb Wochen nach dem Kauf.<\/p><\/div><div class=\"Article_elementAd__7Cafs\"><\/div><div class=\"Article_elementTextblockarray__WNyan\"><p>Die lange Lieferzeit habe sie ge\u00e4rgert. \u00abDoch inakzeptabel fand ich, dass der Kundenservice nicht erreichbar war\u00bb, sagt S. Sie hinterliess eine negative Bewertung auf Trustpilot. Dort schreibt sie, auf ihre Anfragen habe nie jemand geantwortet und bei der Kundenhotline nehme niemand ab.<\/p><\/div><div class=\"Article_elementTextblockarray__WNyan\"><p>Die Firma hat dort einen Bewertungsschnitt von 2,6 von f\u00fcnf m\u00f6glichen Sternen. Weitere Kritiker bem\u00e4ngeln den \u00abnicht vorhandenen\u00bb Kundendienst.<\/p><\/div><div class=\"Article_elementCrosshead__b9pyw\"><h2 class=\"crosshead_crosshead__MxhCQ crosshead_siteAreaNews__x10eM crosshead_typeStandard__szEKi\" data-testid=\"Crosshead\">Beitrag l\u00f6schen, sonst droht Strafanzeige<\/h2><\/div><div class=\"Article_elementTextblockarray__WNyan\"><p>Doch nun meldete sich der Kundenservice bei ihr per Mail. Darin stand, sie verbreite falsche Informationen \u00fcber den Shop. Weiter heisst es: \u00abBitte l\u00f6schen Sie den Eintrag innert zehn Tagen und vermeiden Sie so eine Strafanzeige wegen Gesch\u00e4ftssch\u00e4digung. Nach Ablauf der Frist ohne Anpassung werden wir sofort Strafanzeige gegen Sie einreichen.\u00bb<\/p><\/div><div class=\"Article_elementTextblockarray__WNyan\"><p>Sie h\u00e4lt das Vorgehen f\u00fcr fragw\u00fcrdig und will andere warnen. \u00abDas ist ein Einsch\u00fcchterungsversuch, mit dem man mich zum Schweigen bringen will.\u00bb Sie fragt sich, ob es \u00fcberhaupt erlaubt ist, dass Onlineshops ihre Kundinnen und Kunden unter Druck setzen, wenn diese \u00fcber ihre Erfahrungen berichten.<\/p><\/div><div class=\"Article_elementCrosshead__b9pyw\"><h2 class=\"crosshead_crosshead__MxhCQ crosshead_siteAreaNews__x10eM crosshead_typeStandard__szEKi\" data-testid=\"Crosshead\">Das sagt der Onlineshop-Betreiber<\/h2><\/div><div class=\"Article_elementTextblockarray__WNyan\"><p>20 Minuten fragte beim Inhaber des Shops Didier Mosimann nach, warum er mit Strafanzeigen droht. Er sagt: \u00abWir gehen nur gegen Bewertungen vor, die nicht stimmen. Es gibt zum Teil schwere Anschuldigungen gegen uns, die unserem Gesch\u00e4ft schaden. Manche schreiben von Betrug, dabei haben wir geliefert. Dagegen m\u00fcssen wir uns wehren.\u00bb<\/p><\/div><div class=\"Article_elementImage__A6J72\"><figure class=\"sc-d47814d6-4 YeebQ\"><div class=\"Image_imgContainer__a56Mx\" style=\"padding-bottom:57.5%\"><img src=\"https:\/\/image.20min.ch\/2025\/03\/12\/962753d6-3702-4a2c-9a49-794c30873df8.jpeg?auto=format%2Ccompress%2Cenhance&fit=max&w=1200&h=1200&rect=195%2C0%2C1449%2C832&s=70a7c3d07bcc1aaca0daa601431e10cb\" alt=\"Der Shop puzzle-welt.ch wehrt sich gegen Onlinekritik mit Strafanzeigen.\" title=\"Der Shop puzzle-welt.ch wehrt sich gegen Onlinekritik mit Strafanzeigen.\" srcSet=\"https:\/\/image.20min.ch\/2025\/03\/12\/962753d6-3702-4a2c-9a49-794c30873df8.jpeg?auto=format%2Ccompress%2Cenhance&fit=max&w=400&h=400&rect=195%2C0%2C1449%2C832&s=274d97ac0a0682942947afb0ff6630dd 400w, https:\/\/image.20min.ch\/2025\/03\/12\/962753d6-3702-4a2c-9a49-794c30873df8.jpeg?auto=format%2Ccompress%2Cenhance&fit=max&w=800&h=800&rect=195%2C0%2C1449%2C832&s=5aacf45fb2ca67a3182abc0bd3d37c42 800w, https:\/\/image.20min.ch\/2025\/03\/12\/962753d6-3702-4a2c-9a49-794c30873df8.jpeg?auto=format%2Ccompress%2Cenhance&fit=max&w=1200&h=1200&rect=195%2C0%2C1449%2C832&s=70a7c3d07bcc1aaca0daa601431e10cb 1200w, https:\/\/image.20min.ch\/2025\/03\/12\/962753d6-3702-4a2c-9a49-794c30873df8.jpeg?auto=format%2Ccompress%2Cenhance&fit=max&w=1600&h=1600&rect=195%2C0%2C1449%2C832&s=7a19542c4401058a20a3266a947ab094 1449w, https:\/\/image.20min.ch\/2025\/03\/12\/962753d6-3702-4a2c-9a49-794c30873df8.jpeg?auto=format%2Ccompress%2Cenhance&fit=max&w=2001&h=2000&rect=195%2C0%2C1449%2C832&s=75edfa859ef38d2590952c34b9eb122d 1449w\" width=\"1200\" height=\"689\"\/><div class=\"Image_fallback__F0rLe\" style=\"background-image:url('https:\/\/image.20min.ch\/2025\/03\/12\/962753d6-3702-4a2c-9a49-794c30873df8.jpeg?auto=format%2Ccompress%2Cenhance&fit=max&w=800&h=800&rect=195%2C0%2C1449%2C832&s=5aacf45fb2ca67a3182abc0bd3d37c42')\"><\/div><\/div><figcaption class=\"sc-d47814d6-0 gVurjZ\"><span class=\"sc-d47814d6-2 bDLFoO\"><p>Der Shop puzzle-welt.ch wehrt sich gegen Onlinekritik mit Strafanzeigen.<\/p><\/span><span class=\"sc-d47814d6-3 bmEwwn\">Screenshot puzzle-welt.ch<\/span><\/figcaption><\/figure><\/div><div class=\"Article_elementTextblockarray__WNyan\"><p>Bei der Kritik der Leserin sei es eine Unterstellung, dass bei Anrufen nie jemand abnimmt. \u00abWir waren vielleicht in diesem Moment nicht erreichbar, aber grunds\u00e4tzlich sind wir f\u00fcr die Kundinnen und Kunden da\u00bb, sagt Mosimann. Dass die Lieferung l\u00e4nger gedauert habe, liege am Lieferanten, darauf habe der Shop bei der Bestellung aber hingewiesen.<\/p><\/div><div class=\"Article_elementCrosshead__b9pyw\"><h2 class=\"crosshead_crosshead__MxhCQ crosshead_siteAreaNews__x10eM crosshead_typeStandard__szEKi\" data-testid=\"Crosshead\">Das sagt der Rechtsexperte<\/h2><\/div><div class=\"Article_elementTextblockarray__WNyan\"><p>Rechtsanwalt Severin Gabathuler von der Kanzlei Glaus Gabathuler sagt, dass mit der Kritik der Kundin keine strafbare Ehrverletzung vorliegt. In Betracht komme allenfalls eine Verletzung des Gesetzes gegen den unlauteren Wettbewerb, welches unter anderem Herabsetzungen durch unrichtige, irref\u00fchrende oder unn\u00f6tig verletzende \u00c4usserungen f\u00fcr strafbar erkl\u00e4rt.<\/p><\/div><div class=\"Article_elementAd__7Cafs\"><\/div><div class=\"Article_elementTextblockarray__WNyan\"><p>Damit eine Kritik unn\u00f6tig verletzend sei, bed\u00fcrfe es einer v\u00f6llig unsachlichen beziehungsweise unhaltbaren \u00c4usserung. Diese Schwelle sei nicht erreicht. Eine Verurteilung erscheine einzig denkbar, wenn die in der Rezension geschilderten Umst\u00e4nde nicht den Tatsachen entsprechen sollten. Dabei sei die Aussage, dass nie jemand beim Kundenservice abnimmt aufgrund des Kontexts nicht w\u00f6rtlich, sondern in dem Sinne zu verstehen, dass die Verfasserin bei mehreren Anrufversuchen niemanden erreichen konnte.<\/p><\/div><div class=\"Article_elementPoll__0I_DP\"><div class=\"sc-c7badfe-0 ldhbtc\"><div class=\"sc-c7badfe-1 sc-c7badfe-2 jyrFy drGMUq\"><p>Wie gehst du mit negativen Erfahrungen bei Onlinek\u00e4ufen um?<\/p><\/div><div class=\"sc-c7badfe-1 sc-c7badfe-3 jyrFy gwdeAf\"><label><input name=\"103299452\" type=\"radio\" class=\"sc-c7badfe-4 jQczuo\"\/><span class=\"sc-c7badfe-9 bwIsay\"><span>Ich schreibe eine ehrliche Bewertung, um andere zu warnen.<\/span><span class=\"sc-c7badfe-7 cqemkj\"><\/span><\/span><\/label><label><input name=\"103299452\" type=\"radio\" class=\"sc-c7badfe-4 jQczuo\"\/><span class=\"sc-c7badfe-9 bwIsay\"><span>Ich kontaktiere den Kundenservice und hoffe auf eine L\u00f6sung.<\/span><span class=\"sc-c7badfe-7 cqemkj\"><\/span><\/span><\/label><label><input name=\"103299452\" type=\"radio\" class=\"sc-c7badfe-4 jQczuo\"\/><span class=\"sc-c7badfe-9 bwIsay\"><span>Ich teile meine Erfahrung in sozialen Medien.<\/span><span class=\"sc-c7badfe-7 cqemkj\"><\/span><\/span><\/label><label><input name=\"103299452\" type=\"radio\" class=\"sc-c7badfe-4 jQczuo\"\/><span class=\"sc-c7badfe-9 bwIsay\"><span>Ich ignoriere es und kaufe dort nicht mehr ein.<\/span><span class=\"sc-c7badfe-7 cqemkj\"><\/span><\/span><\/label><\/div><div class=\"sc-c7badfe-1 sc-c7badfe-5 jyrFy GTpCD\"><\/div><\/div><\/div><div class=\"Article_elementTextblockarray__WNyan\"><p>Florent Thouvenin, Inhaber des Lehrstuhls f\u00fcr Informations- und Kommunikationsrecht an der Uni Z\u00fcrich, sagt: \u00abEntscheidend ist, dass die konkreten Angaben in einer Bewertung stimmen. Unzul\u00e4ssig sind dagegen unhaltbare Bewertungen und Beschimpfungen.<\/p><\/div><div class=\"Article_elementAd__7Cafs\"><\/div><div class=\"Article_elementTextblockarray__WNyan\"><p><em>*Name der Redaktion bekannt.<\/em><\/p><\/div><div class=\"Article_element__Tq_1s\"><figure class=\"sc-d47814d6-4 YeebQ\"><figcaption class=\"sc-d47814d6-0 gVurjZ\"><\/figcaption><\/figure><\/div><div class=\"Article_element__Tq_1s\"><div type=\"typeInfoboxSummary\" class=\"sc-92253cc8-0 kGbdVO undefined Default\" data-testid=\"InfoBox\"><div class=\"sc-92253cc8-1 sc-92253cc8-2 bGBSLI duFusH\"><h3>Folgst du 20 Minuten Wirtschaft auf Whatsapp?<\/h3><div class=\"sc-92253cc8-3 hknAoe\"><svg width=\"1em\" height=\"1em\" class=\"sc-b8528708-0 fFsCws\"><use href=\"\/_next\/static\/media\/sprite.d5961885.svg#boomerang\"><\/use><\/svg><\/div><\/div><div class=\"sc-92253cc8-1 sc-92253cc8-4 bGBSLI lcCaqX elementTextblockarray\"><p>Hier kriegst du die aktuellsten News aus der Wirtschaftswelt und die heissesten 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Strafanzeige.\"}]},{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Ein Rechtsexperte sagt, dass die Kritik keine strafbare Ehrverletzung darstellt.\"}]}]}],\"title\":{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Onlinekritik: Darum gehts\"}]}},{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Nach dem Onlinekauf folgt der \u00c4rger. News-Scout S.* kaufte ein Puzzle per Vorkasse mit A-Post. Doch als das Produkt nach f\u00fcnf Tagen noch nicht eintraf, versuchte die Leserin, den Onlineshop puzzle-welt.ch mehrmals per Mail und Telefon zu kontaktieren.\"}]},{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"\u00abLeider nahm niemand meinen Anruf entgegen, und ich erhielt keinerlei R\u00fcckmeldung\u00bb, sagt S. zu 20 Minuten. Nach neun Tagen erhielt sie eine Mail mit der Versandbest\u00e4tigung. Nochmals eine Woche sp\u00e4ter habe sie das Paket dann erhalten, insgesamt zweieinhalb Wochen nach dem Kauf.\"}]},{\"type\":\"ad\",\"availableFor\":{\"desktop\":true,\"app\":true}},{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Die lange Lieferzeit habe sie ge\u00e4rgert. \u00abDoch inakzeptabel fand ich, dass der Kundenservice nicht erreichbar war\u00bb, sagt S. Sie hinterliess eine negative Bewertung auf Trustpilot. Dort schreibt sie, auf ihre Anfragen habe nie jemand geantwortet und bei der Kundenhotline nehme niemand ab.\"}]},{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Die Firma hat dort einen Bewertungsschnitt von 2,6 von f\u00fcnf m\u00f6glichen Sternen. Weitere Kritiker bem\u00e4ngeln den \u00abnicht vorhandenen\u00bb Kundendienst.\"}]},{\"type\":\"crosshead\",\"htmlText\":\"Beitrag l\u00f6schen, sonst droht Strafanzeige\",\"style\":{}},{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Doch nun meldete sich der Kundenservice bei ihr per Mail. Darin stand, sie verbreite falsche Informationen \u00fcber den Shop. Weiter heisst es: \u00abBitte l\u00f6schen Sie den Eintrag innert zehn Tagen und vermeiden Sie so eine Strafanzeige wegen Gesch\u00e4ftssch\u00e4digung. Nach Ablauf der Frist ohne Anpassung werden wir sofort Strafanzeige gegen Sie einreichen.\u00bb\"}]},{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Sie h\u00e4lt das Vorgehen f\u00fcr fragw\u00fcrdig und will andere warnen. \u00abDas ist ein Einsch\u00fcchterungsversuch, mit dem man mich zum Schweigen bringen will.\u00bb Sie fragt sich, ob es \u00fcberhaupt erlaubt ist, dass Onlineshops ihre Kundinnen und Kunden unter Druck setzen, wenn diese \u00fcber ihre Erfahrungen berichten.\"}]},{\"type\":\"crosshead\",\"htmlText\":\"Das sagt der Onlineshop-Betreiber\",\"style\":{}},{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"20 Minuten fragte beim Inhaber des Shops Didier Mosimann nach, warum er mit Strafanzeigen droht. Er sagt: \u00abWir gehen nur gegen Bewertungen vor, die nicht stimmen. Es gibt zum Teil schwere Anschuldigungen gegen uns, die unserem Gesch\u00e4ft schaden. Manche schreiben von Betrug, dabei haben wir geliefert. Dagegen m\u00fcssen wir uns wehren.\u00bb\"}]},{\"type\":\"image\",\"image\":{\"id\":\"FoGvZAsyG0US\",\"caption\":{\"text\":\"Der Shop puzzle-welt.ch wehrt sich gegen Onlinekritik mit Strafanzeigen.\",\"elements\":[{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Der Shop puzzle-welt.ch wehrt sich gegen Onlinekritik mit Strafanzeigen.\"}]}]},\"credit\":\"Screenshot 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der Kritik der Leserin sei es eine Unterstellung, dass bei Anrufen nie jemand abnimmt. \u00abWir waren vielleicht in diesem Moment nicht erreichbar, aber grunds\u00e4tzlich sind wir f\u00fcr die Kundinnen und Kunden da\u00bb, sagt Mosimann. Dass die Lieferung l\u00e4nger gedauert habe, liege am Lieferanten, darauf habe der Shop bei der Bestellung aber hingewiesen.\"}]},{\"type\":\"crosshead\",\"htmlText\":\"Das sagt der Rechtsexperte\",\"style\":{}},{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Rechtsanwalt Severin Gabathuler von der Kanzlei Glaus Gabathuler sagt, dass mit der Kritik der Kundin keine strafbare Ehrverletzung vorliegt. In Betracht komme allenfalls eine Verletzung des Gesetzes gegen den unlauteren Wettbewerb, welches unter anderem Herabsetzungen durch unrichtige, irref\u00fchrende oder unn\u00f6tig verletzende \u00c4usserungen f\u00fcr strafbar erkl\u00e4rt.\"}]},{\"type\":\"ad\",\"availableFor\":{\"desktop\":true,\"app\":true}},{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Damit eine Kritik unn\u00f6tig verletzend sei, bed\u00fcrfe es einer v\u00f6llig unsachlichen beziehungsweise unhaltbaren \u00c4usserung. Diese Schwelle sei nicht erreicht. Eine Verurteilung erscheine einzig denkbar, wenn die in der Rezension geschilderten Umst\u00e4nde nicht den Tatsachen entsprechen sollten. Dabei sei die Aussage, dass nie jemand beim Kundenservice abnimmt aufgrund des Kontexts nicht w\u00f6rtlich, sondern in dem Sinne zu verstehen, dass die Verfasserin bei mehreren Anrufversuchen niemanden erreichen konnte.\"}]},{\"type\":\"poll\",\"question\":{\"type\":\"pollItem\",\"id\":\"poll-1im5kcshc\",\"text\":{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Wie gehst du mit negativen Erfahrungen bei Onlinek\u00e4ufen um?\"}]}},\"answers\":[{\"type\":\"pollItem\",\"id\":\"poll-1im5kcshc.poll-item-poll-1im5kcshc-1\",\"text\":{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Ich schreibe eine ehrliche Bewertung, um andere zu warnen.\"}]}},{\"type\":\"pollItem\",\"id\":\"poll-1im5kcshc.poll-item-poll-1im5kcshc-2\",\"text\":{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Ich kontaktiere den Kundenservice und hoffe auf eine L\u00f6sung.\"}]}},{\"type\":\"pollItem\",\"id\":\"poll-1im5kcshc.poll-item-poll-1im5kcshc-4\",\"text\":{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Ich teile meine Erfahrung in sozialen Medien.\"}]}},{\"type\":\"pollItem\",\"id\":\"poll-1im5kcshc.poll-item-poll-1im5kcshc-3\",\"text\":{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Ich ignoriere es und kaufe dort nicht mehr ein.\"}]}}]},{\"type\":\"textBlockArray\",\"items\":[{\"type\":\"htmlTextItem\",\"htmlText\":\"Florent Thouvenin, Inhaber des Lehrstuhls f\u00fcr Informations- und Kommunikationsrecht an der Uni Z\u00fcrich, sagt: \u00abEntscheidend ist, dass die konkreten Angaben in einer Bewertung stimmen. 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